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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions

Please read carefully Terms and Conditions

odNOVA Aesthetic Terms Of Service And Privacy Policy



1. Terms

By accessing the website at https://odnovaaesthetics.com you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on odNOVA Aesthetics website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
  2. modify or copy the materials;
  3. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  4. attempt to decompile or reverse engineer any software contained on odNOVA aesthetic's website;
  5. remove any copyright or other proprietary notations from the materials; or
  6. transfer the materials to another person or “mirror” the materials on any other server.
  7. This license shall automatically terminate if you violate any of these restrictions and may be terminated by odNOVA Aesthetics at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format

3. Disclaimer

  1. The materials on odNOVA Aesthetic's website are provided on an ‘as is’ basis. odNOVA Aesthetic's makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, odNOVA Aesthetic's does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall odNOVA Aesthetic's or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on odNOVA Aesthetic's website, even if odNOVA Aesthetic's or an odNOVA Aesthetic's authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy Of Materials

The materials appearing on odNOVA Aesthetic's website could include technical, typographical, or photographic errors.

odNOVA Aesthetic's does not warrant that any of the materials on its website are accurate, complete or current. odNOVA Aestehtics may make changes to the materials contained on its website at any time without notice. However odNOVA Aesthetic's does not make any commitment to update the materials.

6. Links

odNOVA Aesthetic's has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by odNOVA Aesthetic's of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

odNOVA Aesthetic's may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of London, England and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Complaints Policy

If you wish to make a complaint please ask to speak with Piotr Wojtowicz the registered manager, or you can put your concerns in writing to the address provided below. We will acknowledge all written complaints within two working days and respond within twenty working days or a written or an explanation of why the response is taking longer and when they can expect a response.

A full response within 5 days of the full conclusion being reached.

10. Returns Policy

Consultation fees will be refunded up to 48 hours prior to the appointment.

odNOVA Aesthetic's will not provide refunds on treatments that have been provided in good faith or refunds on treatments if the patient has had an adverse reaction to treatment.

11. Policy On Children & Pets

We do not accept children (under 18) or pets into the clinic unless they are supervised by a friend or family member.

12. Age restrictions 

Please be aware that we strictly abide by GMC’s and GPHC's latest guidance so all patients must be over 18 and not be pregnant or breastfeeding. A complete medical history will be taken before any treatment is performed and all patients should have informed written consent prior to being treated.

13. Returns Policy

If you decide to cancel an appointment within 48 hours of your scheduled appointment or you will not present yourself for your treatment; booking charge will be used to cover cancellation fee.

Please contact contact@odnovaaesthetics.com or text +44 7719 2112 45 if you experience any issues with the booking system.

All new appointments will be subject to availability.

If a patient fails to attend their allocated appointment or wishes to cancel a booking, payment is retained by the company and no refunds will be issued.

odNOVA Aesthetics reserve the right to amend or cancel any date or location. Should this be necessary our staff will contact clients immediately and arrange an alternative date. We do not accept responsibility for any travel expenses or accommodation costs from clients.

We reserve the right to cancel appointments or withdraw clients that we feel to be disruptive, defamatory or impeding our services.

Treatments may be reversible but are non-refundable.

The nature of these treatments are subjective and no treatment will proceed without verbal, written or photographic consent. Patients must be reviewed prior to any reversible treatments and are encouraged to see the same practitioner for this.

14. Late arrival to appointments

Patients who attend over 15 minutes late may not be seen as they disrupt the running for the day which impacts other patients’ treatment slots.

15. Consultation appointments 

All our appointments are consult and treat on the day. A consultation only appointment is charged at £0 (the booking deposit you pay) and is not transferable to a treatment at a later date.

16. Price structuring and packages 

Whilst there are many bespoke packages, individual quotes may vary due to the quantities used. Different facial appearances may require more or fewer treatment syringes or the treatment itself may be different to what is listed following consultation and facial assessment. This will be discussed with you by your practitioner on the day of treatment.

17. Patient complaints/ reviews 

1. In the event of a possible adverse reaction to a product following treatment please contact us asap – we will then contact you as a matter of urgency

2. If you have a query regarding asymmetry then please contact us with photographs. If a review/correction is required, an appointment will be booked for you. At this appointment, we will review your before and after photos, your treatment record, and the outcome of your treatment to decide what action is required.

3. If required, we endeavour to offer a review appointment free-of charge within 14 days of your request. Please note that once confirmed, we do not offer patients the opportunity to reschedule review appointments.

4. Review appointments are made available free-of-charge exclusively if booked by the patient on the Patient Portal within a maximum of 14 days of the initial treatment. 

5. All review appointments for anti-wrinkle treatments must be requested between 10 - 14 days following the initial treatment. The review appointment will be booked in for no later than 14 days after the initial treatment. Any requests falling outside this time frame would be treated as new treatments and would need to be booked and paid for in the normal way.

6. If a correction is necessary then this will be offered. If the outcome of the treatment is satisfactory and is a case of more product required for the individual patient then a charge will be made for the additional product.